Dimitri wrote a letter to the kitesurf community announcing the end of his collaboration with Eclipse Kiteboarding.
It is with a heavy heart that I write this letter to you. When I started Eclipse Kites it was a dream come true. After so many years working for other kite companies I had an opportunity to create my own brand and I was determined to build the finest kites anyone has ever flown. With the help of designer Momi and a solid group of friends and supporters like you who believed in our company’s goals, we achieved a lot in a few short years.
Recently, there has been a lot of talk on the internet about a lack of service from Eclipse Kites. This is something that has been frustrating for me too because, like you, I have been rendered powerless to solve customer issues and dealer delivery problems. As a co-founder , but not co-owner of the business , there has been little I have been able to do to help resolve your problems , which has become unacceptable to me. I believe that the survival and prosperity of a company depends on one’s chose of business partner. Therefore, I feel that I have no alternative but to resign from Eclipse Kites with immediate effect.
I know you have many questions and I will answer them all. Please write to me at email@example.com and let me know how I can help you.
Don’t worry, I am staying in the industry and in the words of Arnie; “I’ll be back”. Watch this space…